![]() Without this access, TeamViewer users connecting to macOS 10.14 or higher will only be able to view the screen but not control it with their mouse or keyboard.Īnd TeamViewer users connecting to macOS 10.15 or higher will additionally only be able to view the desktop background and the TeamViewer app, but not any other applications at all. To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap the X to the top right of the app.Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer.Īnd macOS 10.15 (Catalina) has strengthened the security and privacy even further and requires additional permissions to be given to TeamViewer in order to control your Mac.When connected, the expert can view and control the mobile device.If you are not prompted to install the add-on, you can search for it in the Play store. The mobile device redirects to the Play store to install the Add-On for your device (for example Add-On: Samsung). When prompted to install the Remote Control Add-on, tap Download.To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap Stop Broadcast.When connected, the expert can only view your screen, they cannot control the mobile device. ![]()
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